FAQ

Product Questions

1. What types of footwear do you offer?

We specialize in comfortable and stylish footwear for the whole family, including men, women, and children. Our product range includes sneakers, sandals, slip-ons, dress-casual shoes, and more. Popular lines like Wally and Wendy cater to various tastes and needs, blending trend with function.

2. Are your shoes suitable for everyday wear?

Absolutely! Our products are designed for versatility, offering comfort for daily adventures, whether you’re chasing dreams or chasing kids. From lightweight sandals to sturdy sneakers, we prioritize quality and style.

3. Do you have sizes for kids and adults?

Yes, we offer sizes for little kids, big kids, men, and women, ensuring everyone in the family can enjoy our footwear.

Shipping & Delivery

1. Where do you ship to?

We ship worldwide to bring comfort to your doorstep! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia.

2. What are your shipping options?

We offer two convenient methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS, with delivery in 15-25 days after dispatch.

3. How long does order processing take?

We process all orders within 1-2 business days, including payment verification and careful packaging.

4. Can I track my order?

Yes! We provide tracking information so you can monitor your package every step of the way.

Returns & Exchanges

1. What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. If your footwear doesn’t fit or isn’t what you expected, contact us at [email protected], and we’ll guide you through the process.

2. Are there any conditions for returns?

Returns are accepted for items in original condition. Your satisfaction is our priority, and we aim to make the process smooth and worry-free.

Payment & Accounts

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

2. Is my payment information secure?

Yes, we use secure payment gateways to protect your information. Your privacy and security are important to us.

3. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

Contact & Support

1. How can I contact customer service?

Reach out via email at [email protected] or visit our website at dailyfootwearus.com. We’re here to help!

2. What is your company address?

Daily Footwear Shop is located at 4329 Howe Street, Oakland, US 94611.